1. Introduction
Welcome to Vynorl.xyz! Our return policy is designed to ensure the best rights and benefits for our customers in cases where a return is necessary.
2. Conditions for Returns
You may request a return under the following circumstances:
- The product is defective or damaged due to manufacturing errors.
- Incorrect product, design, or color delivered compared to the order.
- The product was damaged during transit.
3. Return Timeframe
Return requests must be made within 7 days of receiving the product. Beyond this period, we will not process return requests.
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team via email or hotline.
- Provide necessary details: order number, product name, and reason for return.
- Provide evidence of the product’s condition through images or videos.
- Package the product securely and send it to the designated return address.
5. Product Condition
Returned products must meet the following conditions:
- Remain in their original packaging with labels intact.
- Not be used or damaged by the customer.
- Be in the best possible condition.
6. Return Costs
- We will cover the return shipping costs for errors caused by the manufacturer or incorrect delivery.
- Customers are responsible for return shipping costs in cases of changes in personal preference or order mistakes.
7. Processing Time for Returns
The return process will be completed within 7-10 working days from the date we receive the returned product. Refunds will be issued through the original payment method.
8. Contact Information
Please contact us through:
- Email: admin@vynorl.xyz
- Hotline: +1-212-7359027
- Address: Independence, MO 64056, United States
We are committed to ensuring customer satisfaction with a clear and transparent return policy.